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Pakistan market guide
FAQ

Questions hoteliers ask us.

Short answers about the booking engine, pricing tools, payments and getting started.

FAQ

Booking Engine

Can the booking engine run on our own domain?

Yes. You can use a branded subdomain such as booking.yourhotel.com or your own domain. SSL certificates are issued and renewed automatically.

Does it work on mobile?

Yes. The guest flow is built mobile-first, and you can create mobile-only promotions for guests booking on a phone.

Can guests book more than one room type in a single booking?

Yes. Guests can combine different room types in one stay and pay once, with a single merged summary and taxes shown once.

Which languages does the guest flow support?

English, Arabic with full right-to-left layout, French, Russian, Hindi and Spanish.

Can I sell add-ons and experiences?

Yes. Sell your own extras and partner operators' experiences in the same cart, at booking and before arrival.

Does the booking engine support promo codes?

Yes. Public promotions apply automatically, and private booking codes unlock hidden rates for corporates, agents and groups.

Can guests pay at the hotel?

Yes. Pay at property can be offered on the plans you choose, with a card guarantee or without a card.

Is the booking engine connected to a channel manager?

Yes. It connects to the barrates channel manager, so availability stays in sync with the OTAs.

Do guests see prices in their own currency?

Yes. The currency is set automatically from the guest's country, and they can switch at any time.

Do guests get a dashboard after booking?

Yes. Guests sign in with a one-time code to see trips, pay balances and add extras.

Can I set up the booking engine before my account is approved?

Yes. Your admin opens as a sandbox as soon as you register. Set up rooms, rates, branding and payment details while we review, then press Go Live once approved.

Is there an app for hotel staff?

Yes. The goDirects app installs on desktop and mobile straight from the browser, with instant alerts for new bookings.

How do we get support?

Open a request from inside your admin and chat with the goDirects team there, or use WhatsApp and phone. Support is available 24x7.

Can AI assistants book our hotel?

Assistants connected to goDirects can check your live prices and hold a room; the guest finishes the booking on your own booking page.

Where are prices and taxes calculated?

On our servers. The total a guest sees on the page is the total they are charged.

FAQ

ARI Studio

What does ARI mean?

ARI stands for availability, rates and inventory — the three things a hotel publishes for every room and night.

Can I update many dates at once?

Yes. Bulk update applies a fixed price, a percentage or an amount across a date range, filtered by day of week, with a preview before you save.

What happens when a PMS is connected?

Fields owned by the PMS are locked in the grid so a manual edit never overwrites what the PMS sends.

Can I set different prices for weekends?

Yes. Bulk update filters by day of week, so weekend prices can be set across a whole season at once.

Can I close the whole hotel for a date range?

Yes. Close and reopen works for the whole hotel or a single room type over any range.

Do changes reach the OTAs?

Yes, through the connected channel manager.

FAQ

Price Match

Does Price Match change my rates in the channel manager?

No. It applies a direct-only promotion on your website, so your OTA rates stay as they are.

Can my rate go too low?

No. You set a floor per night and a maximum discount, and both are enforced on every night.

What if an OTA is cheaper on a given night?

You choose: keep showing the comparison, or hide the guest card on nights where an OTA beats you.

Which OTAs does Price Match check?

The major OTAs guests compare with, checked for each night in your horizon.

How far ahead does it look?

You choose the horizon, for example the next 30 nights.

Does it break rate parity agreements?

Price Match applies a direct-only offer on your own website. Whether that is allowed depends on your own OTA contracts, which you should check.

FAQ

Promotions & Offers

Which promotion wins if several apply?

The engine applies the best eligible promotion for the guest's dates and rooms.

Can I give a company its own rate?

Yes. Create a corporate booking code that unlocks a hidden rate plan only that company can see.

How many promotion types are there?

Nine: percentage off, fixed amount, early bird, last minute, long stay, free night, mobile only, multi-room and free room.

Can a promotion run only on mobile?

Yes. Mobile-only promotions apply to guests booking on a phone.

Can codes expire?

Yes. Booking codes can have expiry dates and usage limits.

Can I target a promotion to guests from a certain country?

Yes. Promotions can be targeted by guest market and by device.

FAQ

Pricing Studio & Dynamic Pricing

Will dynamic pricing override my manual rates?

Rules adjust from your base rates and respect the minimum and maximum you set. Fields owned by a connected PMS stay locked.

What can a pricing rule depend on?

Occupancy, lead time and dates such as weekends or events.

Can a rule push my price too high or too low?

No. A floor and ceiling apply to every night.

Can I switch rules off?

Yes, each rule can be turned on or off at any time.

Does dynamic pricing change OTA rates too?

Rate changes in goDirects can flow to connected channels through the channel manager, depending on how your channels are set up.

What is the difference between Pricing Studio and dynamic pricing?

Pricing Studio lets you model and preview a change before publishing; dynamic pricing rules apply adjustments automatically based on conditions.

FAQ

Pay at Property

Is the card charged at booking?

No. With card guarantee the card is only charged if the guest does not show, under the plan's cancellation policy.

Can I offer it on some rate plans only?

Yes. You choose which plans offer pay at property.

What happens if the guest does not show?

With card guarantee, the saved card can be charged under the plan's cancellation policy.

Do guests earn loyalty points on pay-at-property stays?

Yes, once the hotel marks the booking as paid.

Is pay at property available for every hotel?

It is switched on per hotel and then offered on the rate plans the hotel chooses.

Can pay at property and pay now both be offered?

Yes. Guests choose on the payment step; where pay at property is offered it is shown first.

FAQ

Events & MICE

Can guests book a meeting room and bedrooms together?

Yes. Events and rooms are sold in the same engine and land in the same admin.

Can I offer volume discounts for large groups?

Yes. Group rules support a discount ladder by group size and a free room for every N rooms booked.

What kinds of events can be sold?

Meetings, conferences, weddings, birthdays, anniversaries and dinners — with meeting rooms, packages, celebration packages and catering menus.

Can venues be sorted by capacity?

Yes. Guests enter the number of people and venues are sorted by fit.

What if a group is below the minimum?

Bookings below the minimum go to an enquiry form instead.

Can I add décor, AV or photography?

Yes, as event add-ons.

FAQ

Add-ons Marketplace

Can third-party operators sell through our booking engine?

Yes. Operators list their services under your hotel; you control what is approved and shown.

Can guests buy add-ons after booking?

Yes. Pre-arrival upsell offers extras between booking and check-in.

Are operators notified?

Yes. Each operator receives their own booking email.

Can I see which add-ons sell best?

Yes. Add-ons reporting shows sales by category and operator.

Are add-ons taxed correctly?

Yes. Add-ons are priced and taxed by the engine and included in the guest's total.

Can add-ons be paid at the property?

Yes. Add-ons are included in the total whether the guest pays now or at the property.

FAQ

Loyalty Program

Do loyalty points work across hotels in a group?

Yes. Guests see one loyalty balance across the hotels in your group.

Can guests redeem points at checkout?

Yes. Points can be applied to the payment.

Do members see lower prices?

Yes. Member rates are shown to signed-in guests.

Where do guests see their balance?

In the guest portal and on the booking page.

How do guests join the loyalty programme?

By signing in with their email on your booking engine; there is no separate app to install.

Can a small independent hotel run a loyalty programme?

Yes. The programme is built into the booking engine, so there is nothing extra to run.

FAQ

Groups & Multi-property

Can guests search all hotels in my group at once?

Yes. The group site searches every property and shows each with its own prices.

Can each hotel keep its own branding?

Yes. Each property keeps its own colours, logo, domain and content.

Is loyalty shared across the group?

Yes. Guests see one balance across the hotels in your group.

Can staff switch between hotels?

Yes. My Properties lets authorised staff move between hotels without signing out.

Does the group get its own domain?

Yes. The group site runs on your group domain with SSL.

Can a group have different brands?

Yes. Hotels can be grouped under the brands you run.

FAQ

Operations

Can I control what each staff member sees?

Yes. Staff roles give each person access to what they need.

Which reports are included?

Arrivals, pickup, revenue, bookings and add-ons.

Can alerts be sent as a daily digest?

Yes. Each role can choose instant alerts or a daily digest.

Can housekeeping use a phone?

Yes. Room status works on phones as well as desktops.

Can I mark a pay-at-property booking as paid?

Yes, in one click from the booking.

Are payouts shown in the admin?

Yes. Payouts have their own section in the admin.

FAQ

Channel Manager

Does the channel manager cost extra?

No. The barrates channel manager is included at no extra cost for hotels using goDirects and Hotaler.

Which channel manager does goDirects use?

barrates, the channel manager in the Hotaler ecosystem.

Which OTAs are connected?

barrates lists 50+ OTA and GDS channels, including Booking.com, Expedia, Agoda, Airbnb, Trip.com, MakeMyTrip, Cleartrip, Almosafer and Wego.

Does it connect to GDS?

Yes — Amadeus, Sabre and Travelport.

Will I get overbookings?

Every booking on any channel updates availability everywhere, which is what prevents overbooking.

Can I manage rates for all channels in one place?

Yes. Change rates and availability in ARI Studio and they flow to connected channels.

Does the channel manager work with my PMS?

barrates connects with PMS systems including Mews, Cloudbeds, Apaleo and Oracle OPERA Cloud.

FAQ

PMS Connections

Which PMS systems are supported?

Oracle OPERA Cloud through OHIP, with further PMS connections through the barrates channel manager, including Mews, Cloudbeds and Apaleo.

Who owns the rates when a PMS is connected?

Fields owned by the PMS are locked in goDirects so they are not overwritten.

Do bookings go into the PMS automatically?

Yes, bookings flow into the connected PMS.

What if my PMS is not listed?

Talk to us. PMS connections follow international standards so new systems can be added.

Can I use goDirects without a PMS?

Yes. Rates and availability can be managed directly in ARI Studio.

Is the connection one-way or two-way?

Bookings go into the PMS, and PMS-owned data such as availability is respected in goDirects.

FAQ

Google Hotels

What is Google Hotels?

Google's hotel search, where guests compare prices from hotels and OTAs.

Does my direct price appear on Google?

With Google Hotels connected, your own website's price can appear alongside the OTAs.

Where do guests land?

On your goDirects booking engine, with their dates filled in.

Why does Google Hotels matter for direct bookings?

Many guests compare hotel prices on Google. Showing your own price there sends them straight to your website.

Does Price Match help on Google?

Yes. When your direct price is the lowest, it stands out in the comparison.

Can I track bookings from Google?

Yes. GA4 and Meta Pixel can be added to every booking page.

FAQ

Payments

Which payment gateways are supported?

Stripe, Tap, PayTabs and Tamara, plus Razorpay for hotels in India and Singapore.

Is Razorpay available?

Yes, for hotels in India and Singapore.

Can I use more than one gateway?

Yes. Smart routing picks the right gateway for each guest's card and country, with fallback.

Can guests pay later?

Yes — with Tamara buy now, pay later, or pay at the property on the plans you choose.

Are card details stored by the hotel?

No. Payments are handled by the gateways; card guarantees are stored securely by the gateway.

Is Apple Pay supported?

Wallets such as Apple Pay are available where the connected gateway supports them.

FAQ

AI Assistants (MCP)

What is MCP?

MCP (Model Context Protocol) is an open standard that lets AI assistants use outside tools. goDirects provides tools for searching availability, holding a room and creating a booking link.

Does the AI take payment?

No. The assistant hands the guest a secure link to your booking engine, where they review and pay.

Which assistants can book my hotel?

Assistants that support MCP, such as Claude and ChatGPT, can use the goDirects tools.

Are prices from the AI accurate?

Yes. Prices come from your booking engine, with taxes included.

Can an assistant search a whole group?

Yes. Assistants can look across the hotels in your group.

How long is a room held?

Holds are short, so inventory is not blocked for long.

FAQ

Hotaler Voice

What is an AI phone booking engine?

An AI agent that answers your hotel's phone, quotes live availability and sends the guest a secure link to book.

Which languages does it speak?

80+ languages.

Does it use the same rates as my website?

Yes. It quotes the same live availability and prices.

Does the AI take payment on the phone?

No. It sends the guest a secure link to pay or confirm.

Which booking policies does it follow?

The same policies as your booking engine: prepaid, card guarantee or pay at property.

Is it available at night and on holidays?

Yes, it answers 24/7.

FAQ

Solutions

Which solution should I choose?

Pick the page closest to your property. They are not separate products: every property gets the same platform, and the solution pages show how we usually set it up for that type of hotel, guesthouse, resort, group or venue.

Is there a minimum number of rooms?

No. goDirects works for a guesthouse with a handful of rooms as well as for hotel groups with many properties.

What does goDirects cost?

There is no monthly fee and no setup fee. You pay only on confirmed, paid bookings.

Do I need to change my channel manager or PMS?

Not necessarily. goDirects connects to the barrates channel manager for OTAs and to PMS systems; we check your current setup in the demo and tell you what connects.

Can guests pay at the hotel instead of online?

Yes. Pay at property can run with a card guarantee or with no card, and you choose it per rate plan.

Can I sell more than rooms?

Yes. Meal plans, add-ons, partner operators' experiences, packages, events and MICE are all part of the platform.

Do I need a website?

A website helps, but the booking engine also runs on its own page that you can link from Google, social profiles and WhatsApp replies.

How long does it take to go live?

Our team does the setup with you. Most of the time goes into confirming rooms, rate plans, taxes and payment options, not into technical work.

Which countries and currencies do you support?

Hotels in many markets use goDirects. Guests see prices in their own currency and are charged in the hotel's currency. Online payment providers depend on your country.

Can guests book through AI assistants and by phone?

Yes. Your hotel can be bookable through AI assistants, and Hotaler Voice can answer calls, check live availability and send the caller a booking link.

FAQ

Independent Hotels

Is goDirects suitable for a small hotel?

Yes. It is built for independent hotels, with onboarding by our team.

Do I need a new website?

No. The booking engine works with your existing website, and a free website builder, Hotaler Build, is coming soon.

How quickly can I start?

Most hotels go live within days.

Can I keep my OTAs?

Yes. Most independent hotels keep OTAs for reach and use goDirects to win more direct bookings.

Do I need technical staff?

No. Onboarding is done by our team and the admin is built for hotel staff.

Can I take payments in my currency?

Yes. Prices and payments are set per property.

Does Price Match change my OTA prices?

No. It changes your direct price on your own booking engine, keeping it below the OTA price within the floor you set. Your OTA rates stay as they are.

Can I use my own domain?

Yes. The booking engine runs on your domain, with your logo and colours.

What does it cost an independent hotel?

There is no monthly fee and no setup fee. You pay only on confirmed, paid bookings.

Can I offer corporate rates to local companies?

Yes. Corporate codes give a company its own rates or discount, and guests enter the code when they book.

FAQ

Resorts

Can resorts sell activities with rooms?

Yes. Your own extras and partner operators' experiences are sold in the same cart.

Can guests add experiences after booking?

Yes, through pre-arrival upsell.

Can resorts sell weddings and celebrations?

Yes, with celebration packages in Events & MICE.

Can resorts offer pay at property?

Yes, on the rate plans you choose.

Can partner operators sell through my resort?

Yes. Operators list their experiences; you approve what appears.

Can resorts run multi-room family bookings?

Yes. Guests can combine different room types in one booking.

Can I sell all-inclusive?

Yes. Meal plans include all-inclusive alongside breakfast, half board and full board.

Can international guests see prices in their own currency?

Yes. Guests see converted prices for reference and are charged in your resort's currency.

What does it cost a resort?

There is no monthly fee and no setup fee. You pay only on confirmed, paid bookings.

FAQ

Hotel Groups

Can a group have one website for all hotels?

Yes. The group site runs on your group domain with every property.

Is reporting available across the group?

Yes. Bookings and revenue can be viewed across properties.

Can each hotel have its own domain too?

Yes. Each property can keep its own domain as well.

Is loyalty shared across the group?

Yes. Guests see one balance across the group's hotels.

Can guests move to a sister hotel when one is full?

Yes. Sister-hotel search shows other hotels in the group.

Can each hotel have its own payment gateway?

Yes. Payments are set per property.

Can each hotel keep its own brand?

Yes. Each property or brand has its own booking page and look, on the same platform as the group site.

Can hotel managers only see their own hotel?

Yes. Team roles give group and hotel staff access to what they manage.

Can we add hotels later?

Yes. New properties join the same group site, loyalty and reporting when they are ready.

What does it cost a hotel group?

There is no monthly fee and no setup fee. You pay only on confirmed, paid bookings.

FAQ

MICE Venues

Can planners book online without calling?

Yes. Occasion, guests, venue and package can be booked online, with enquiries for anything below the minimum.

Can I sell catering per head?

Yes. Catering menus are priced per person.

Can I take deposits for events?

Yes, with group rules.

Can I sell celebration packages such as weddings?

Yes. Celebration packages are shown as tiers with per-person prices.

Can event guests book bedrooms too?

Yes. Group booking with codes, volume discounts and free rooms per N booked.

Are venues sorted by capacity?

Yes. Guests enter the number of people and venues are sorted by fit.

Do minimum numbers apply online?

Yes. You set the minimum number of guests for each package, and the online booking flow applies it along with your deposit.

Can we still send a custom quote?

Yes. Group quotes are available for larger or tailored events alongside the online packages.

Can weddings and conferences have different packages?

Yes. Each occasion can have its own packages, inclusions, prices, deposits and cancellation terms.

What does it cost?

There is no monthly fee and no setup fee. You pay only on confirmed, paid bookings.

FAQ

Why goDirects

What is a direct booking?

A reservation a guest makes on the hotel's own website, phone line or channel, rather than through an online travel agency.

Is booking direct cheaper for guests?

With Price Match turned on, your direct rate is kept below the cheapest OTA within the limits you set, and members can unlock lower rates.

Do I have to leave the OTAs?

No. Most hotels keep OTAs for reach and use goDirects to win back repeat and returning guests.

Why do hotels want more direct bookings?

Direct bookings give the hotel the guest relationship, control of the price and data it can use to bring guests back.

What does goDirects add to my current setup?

A booking engine, pricing tools, events, add-ons, loyalty and connectivity to your channel manager and PMS — in one platform.

Can guests book my hotel through AI?

Yes — through AI assistants via MCP and by phone with Hotaler Voice.

FAQ

Pricing

How much does goDirects cost?

There is no monthly fee and no setup fee. goDirects charges a small commission only after a booking is confirmed and the guest has paid. Your exact rate is agreed before you start.

When exactly do I pay?

Only after a booking is confirmed and the guest has paid. Pay-at-property bookings are invoiced monthly, after guests have paid at your desk.

Is the channel manager really free?

Yes. Hotels using goDirects and Hotaler connect through the barrates channel manager at no extra cost.

Is there a setup fee or monthly subscription?

No. There is no setup fee and no monthly subscription.

Is there a contract lock-in?

No. There is no long-term lock-in.

Do I pay for cancelled bookings?

You pay only on bookings that are confirmed and paid.

How does this compare with OTA commission?

OTA commissions are commonly 15–25% of room revenue. goDirects charges one of the lowest commissions in the market, and only on direct bookings that are confirmed and paid.

Is support included?

Yes. Reach us on WhatsApp or phone at +971 52 721 1314 or email contact@hotaler.com.

Do groups pay differently?

Talk to us — plans for multi-property groups are agreed per group.

Can guests book during sandbox?

No. Guest bookings, room holds and online payments are blocked until your account is approved and you press Go Live. The block is enforced on our servers.

Is my setup kept when I go live?

Yes. It is the same account. Your rooms, rates, branding and content go live exactly as you set them up.

How long is the review?

Usually within 24 hours. It is a manual review by the goDirects team.

Do I need my trade licence to register?

No. You can register and set up without it. The trade licence is needed before you go live.

Does the channel manager sync during sandbox?

No. Channel manager sync with your OTAs starts when you go live.

FAQ

About

Who builds goDirects?

Ween Networks LLC in Dubai — a team that started as a web and creative company in India, built more than 800 websites, and has served more than 4,000 clients.

How long have you been in business?

More than twenty years. We started in India before 2005 and moved to Dubai in 2012.

When did goDirects start?

Our first hotel booking engine went live in 2015. In 2022 we rebuilt it from the ground up, and we have been adding features and technology ever since.

Did you build an OTA before?

Yes. In 2006 we started building our own online travel agency, TravelMaga. We put it on hold, but it shaped how we think about hotel distribution.

Which hotels do you work with?

Among others, Sharjah National Hotels — Oceanic Khorfakkan, Hotel Holiday International and Marbella Resort — whose websites we have built, hosted and maintained since 2012.

Do you also build and host hotel websites?

Yes. Website development, hosting and maintenance is where we started, and we still do it.

What is WEENstudio?

Our professional voice-over studio in Dubai, established in 2012. Its voices are heard across major hotel brands in the Middle East.

Can I invest or partner with you?

Yes. Investors, channel managers, PMS providers, OTAs and other industry partners can register their interest on our Partner with us page.

FAQ

Multi-room Booking

Can guests book different room types in one booking?

Yes. Each room has its own guests and rate plan, and the whole stay is paid in one checkout.

How are taxes shown for several rooms?

Totals are calculated on the server and taxes are shown once for the whole stay.

What if rooms have different cancellation policies?

The guest is told before paying, so there are no surprises later.

Is multi-room booking different from group booking?

Multi-room booking is for families and friends booking a few rooms. Group booking adds group rules such as deposits, cut-off dates and volume discounts for larger parties.

Is there a limit to the number of rooms?

Guests can add several rooms in one booking; larger parties are better served by group booking.

Can each room have a different number of guests?

Yes. Each room has its own adults and children.

FAQ

Group Booking

How do guests book as a group?

You create a group code with its own rate and rules. Guests or the organiser use the code on your booking page.

Can bigger groups get a better rate?

Yes. A volume discount ladder applies a higher discount as the number of rooms grows.

Can I give a free room for large groups?

Yes. Set one free room for every N rooms booked.

Can I take a deposit?

Yes. Group rules support a deposit at booking with the balance before the cut-off date.

What happens to unused rooms?

Rooms not booked by the cut-off date are released back to general sale.

Can group bookings include events?

Yes. Groups can book bedrooms alongside meeting rooms, packages and catering.

FAQ

Ecosystem

What is the Hotaler ecosystem?

A connected set of products for hotels: the goDirects booking engine, the Hotaler marketplace, Hotaler Voice AI phone booking and the barrates channel manager, plus marketing tools — all working from one inventory.

Do I need all four products?

No. Start with the booking engine and add the marketplace, AI phone booking or channel manager when you are ready.

How does it prevent double bookings?

Every channel reads and updates the same availability, so a booking on one channel reduces inventory on all of them.

Is hotaler.com like other OTAs?

Hotaler lists only direct hotel listings — no resellers — with the hotel's own price, pay at the property and member rates.

Which languages does the AI phone agent speak?

Hotaler Voice answers in 80+ languages.

Can I list my hotel on hotaler.com?

Yes. Hotaler lists direct hotel listings at the hotel's own price.

Is the channel manager included?

Yes — free for hotels on goDirects and Hotaler.

FAQ

Opportunities for Hotels

How can my hotel earn more from each stay?

Sell add-ons and experiences at booking and before arrival, offer upgrades, and sell events and group packages online.

Can my hotel be listed on hotaler.com?

Yes. Hotaler lists direct hotel listings only, at your own price, with pay at the property available.

How do creators help my hotel?

Travel creators share tracked links with their audiences; bookings they drive come straight to your hotel.

Can partner operators sell through my hotel?

Yes. Operators list experiences; you choose which appear in your booking engine.

Can I sell holiday packages?

Holiday packages are listed by licensed package operators on the Hotaler marketplace.

Where do I start?

Start with the booking engine and add the other opportunities as you grow.

FAQ

Experience Operators

Who can become an operator?

Licensed tour, activity, transfer and wellness operators. Every application is reviewed by a person.

Is it free to join?

Yes, applying is free.

Where are my services sold?

In partner hotels' booking engines and on the Hotaler marketplace.

How do I get paid?

Every booking appears on your payout ledger and is settled to your registered account in your currency.

Can I set different prices for adults and children?

Yes. Prices can be set by traveller type.

How are guests checked in?

With voucher codes verified on the day.

FAQ

Holiday Package Operators

Who can list holiday packages?

Licensed holiday operators who pass the application review.

Can I set departure dates and seats?

Yes. Set fixed departures, seats and per-person prices, and update availability any time.

Can I mark visa requirements?

Yes. Packages can be marked visa-included, visa-free or arrange-your-own.

How are guests charged?

Guests pay online at checkout, and earnings are settled to you.

Is there a review before listing?

Yes. Packages appear after the application and listings are approved.

Can I update availability?

Yes, departures and seats can be updated at any time.

FAQ

Creator Programme

How does the creator programme help hotels?

Creators send their followers to book your hotel through tracked links, bringing new guests you would not reach otherwise.

Is there a follower minimum?

No. Genuine engagement matters more than follower count.

Who can join?

Influencers, YouTubers, bloggers and creators. Every application is reviewed by a person.

When are creators paid?

After each completed stay booked through their link or code.

Is it free to join?

Yes.

Which platforms work?

Instagram, YouTube, TikTok, Facebook and blogs.

FAQ

Markets

Which markets does goDirects support?

Hotels in any country. This site has dedicated pages for 70 markets across the Middle East, Europe, South and Southeast Asia, East Asia, Africa, the Americas and Oceania.

Can one group run hotels in different countries?

Yes. Currencies, taxes, payments and time zones are set per property.

Which payment gateways are available?

Stripe, Tap, PayTabs and Tamara, depending on the market, and Razorpay for hotels in India and Singapore.

Which languages can guests use?

English, Arabic, Hindi, French, Russian and Spanish.

Are local OTAs connected?

Yes, through the channel manager — including MakeMyTrip, Cleartrip, Almosafer and Wego.

Can prices be shown in the guest's currency?

Yes. Prices can be displayed in the guest's own currency.

FAQ

Guest Dashboard

How do guests sign in?

With a one-time 6-digit code sent to their email. No password is needed.

Can guests pay their balance online?

Yes. Guests can pay what is due from the dashboard, before or during the stay.

What can guests buy before arrival?

Early check-in, transfers, dining, experiences and other extras you offer, including partner operators' services.

What is in-stay marketing?

Offers shown to guests during their stay — dining, spa and activities — so they spend at your hotel.

Can guests see their loyalty points?

Yes. The balance, earnings and member rates are shown in the dashboard.

Does the dashboard work for hotel groups?

Yes. Guests see trips across every hotel in your group.

Can guests cancel from the dashboard?

Yes, within the rate plan's cancellation policy.

FAQ

Reception Payments

Can reception send a payment link?

Yes. A secure link lets the guest pay by card or wallet.

How does reception record a desk payment?

By marking the booking as paid in one click.

Does the guest get a receipt?

Yes, by email automatically.

Are add-ons included in the balance?

Yes. Room, add-ons and taxes are calculated together.

Can guests pay before they arrive?

Yes, from their guest dashboard.

FAQ

Email Notifications

How many email notifications are there?

More than 30, covering guests, hotel teams and partner operators.

Are emails branded with my hotel?

Yes. Your logo, colours and details appear on every email.

Can I switch notifications off?

Yes. Each notification can be turned on or off, and each role can choose instant or digest.

Do operators get notified?

Yes. Partner operators receive their own email for each booking of their services.

Are emails sent for pay-at-property bookings?

Yes, with wording that makes clear the guest pays at the hotel.

Which daily reports are included?

Arrivals, pickup and inventory reports, plus weekly summaries.

FAQ

Multi-currency

Do guests see prices in their own currency?

Yes. The currency is set automatically from the guest's country, and guests can switch at any time.

Which currency is the guest charged in?

The hotel's own currency. Converted prices are shown for guidance.

How many currencies are supported?

Major world currencies, including AED, SAR, QAR, OMR, BHD, KWD, INR, SGD, USD, EUR and GBP.

Are taxes converted too?

Yes. The full total, including taxes and fees, is shown in the selected currency.

FAQ

Partner with us

Who should use this form?

Investors, channel managers, PMS providers, OTAs, GDS, payment providers, agencies, resellers and other hospitality technology companies.

What happens after I submit?

Our team reviews every submission and replies by email, usually within a few business days.

Is this an offer to invest?

No. The form only registers your interest. It is not an offer or solicitation to buy or sell any securities.

I am a hotel — where do I go?

Book a demo instead, and we will show you goDirects on your own rooms and rates.

FAQ

Apartment Booking

Can guests book an apartment for a month or more?

Yes. Guests choose monthly stays and see a fixed monthly price. Stays up to the length you allow are booked instantly; longer stays arrive as quote requests.

Can the same apartment also be booked by the night?

Yes. Nightly bookings work like hotel rooms, with the same rates and policies.

What does the guest pay at booking for a monthly stay?

The first month and a security deposit.

Can I set my own notice period and cancellation rules?

Yes. The notice period, the free-cancellation window before move-in and the deposit return time are all set in the admin.

Are yearly stays supported?

Yes, by request. The guest sends a request and your team confirms the terms.

Can apartment guests buy add-ons?

Yes. Cleaning, parking, transfers and other extras are sold in the same checkout.

Do hotel no-show and cancellation rules apply to monthly stays?

No. Monthly stays follow their own apartment rules; nightly bookings keep the hotel rules.

FAQ

OTA Price Check

Where do the prices come from?

From the prices Google shows for your hotel in Google Hotels search for the dates you choose, including your official website when Google lists it.

Is the price check free?

Yes. You need to enter your email so we can send you the result and follow up if you want help.

Why is my official website missing from the result?

Google only shows your own website price when your booking engine sends prices to Google, for example through free booking links. If it is missing, guests comparing on Google only see the OTAs.

Are the prices before or after tax?

They are the nightly prices Google shows. Some sites include taxes and fees and some do not, so use the result as a guide and check the final price on each site.

FAQ

Direct Booking ROI Calculator

What does the calculator include?

Room revenue only. It estimates the OTA commission you pay in a year and the commission you would keep if a share of those bookings came direct instead.

Does it include the goDirects fee?

No. goDirects has no monthly fee and no setup fee; you pay only on confirmed, paid bookings. See the pricing page for how it works.

Which commission rate should I enter?

Use the average rate from your own OTA contracts and invoices. It differs by OTA, country and programme.

FAQ

Small Hotels

Is goDirects too much for a 10-room hotel?

No. The same booking engine works for a few rooms or hundreds. Small hotels usually start with the booking engine, Price Match and pay at property.

Do I need a website first?

A website helps, but the booking engine runs on its own page and can be linked from your Google listing and social profiles.

What does it cost?

There is no monthly fee and no setup fee. You pay only on confirmed, paid bookings.

Can I close rooms or dates quickly?

Yes. ARI Studio lets you stop sell, close to arrival or departure and set minimum stays per date and room type.

Will my OTA bookings still work?

Yes. goDirects adds a direct channel. With the barrates channel manager, availability stays in step across your OTAs and your own booking page.

Can guests see prices in their own currency?

Yes. Guests see converted prices for reference and are charged in your hotel's currency.

Is there a contract or minimum term?

We go through the terms with you in the demo. There is no monthly fee and no setup fee.

Can I take a deposit instead of full payment?

We check the payment options available for your country in the demo. Pay at property and card guarantees are available for every hotel.

FAQ

Boutique Hotels

Can the booking page match our brand?

Yes. The booking engine uses your colours, logo and domain.

Can we sell experiences from local partners?

Yes. Partner operators list their activities under your hotel and guests add them to the booking.

Can returning guests get a better price?

Yes. Member rates and points reward guests who sign in and book direct.

Can I sell a package with dinner and a spa treatment?

Yes. Set it up as a rate plan with its inclusions, or as a room plus add-ons that guests choose at booking.

Do I approve which partner experiences appear?

Yes. Partner operators list their activities and the hotel approves what is shown to guests.

Can guests book gift stays or celebrations?

Celebration packages can be set up as rate plans with their own inclusions, and extras like cakes or decorations can be sold as add-ons.

What does it cost?

There is no monthly fee and no setup fee. You pay only on confirmed, paid bookings.

Is the booking page fast on mobile?

Yes. The booking engine is mobile-first, and every step shows the full price with taxes and fees.

FAQ

Guesthouses & Villas

Can a guesthouse with a few rooms use goDirects?

Yes. It works for small properties as well as large hotels.

Can guests pay when they arrive?

Yes. Pay at property can run with a card guarantee or with no card, per rate plan.

Can I sell excursions with the room?

Yes. Add your own extras or partner operators' trips, priced per stay, per night or per person.

Can I rent a whole villa as one unit?

Yes. A villa can be set up as one bookable unit with its own prices, minimum stays and house rules.

Can I take monthly bookings?

Yes. Apartment and monthly stays are supported, with their own rates and minimum stays.

Will it work with my Booking.com and Airbnb calendars?

goDirects connects to OTAs through the barrates channel manager. We check which of your channels connect in the demo.

What does it cost?

There is no monthly fee and no setup fee. You pay only on confirmed, paid bookings.

Do I need a website?

No. Your booking page works on its own and can be shared on Google, WhatsApp and social media.

FAQ

Your First Booking Engine

Do I need technical skills?

No. Our team sets up the booking engine with you and shows your staff how to manage rates and bookings.

Can I keep taking phone and WhatsApp bookings?

Yes. Online booking adds a channel; it does not replace the ones guests already use.

What does it cost?

There is no monthly fee and no setup fee. You pay only on confirmed, paid bookings.

Will it work with my current website?

Yes. We add a booking button or link to your existing website, whatever it is built with.

What if I make a mistake with prices?

You can change rates and availability at any time in ARI Studio, and our team helps you set up your first rate plans.

Can I see bookings on my phone?

You receive a notification email for every booking, with the guest and stay details.

How quickly can I start?

As soon as your rooms, prices and policies are confirmed. Our team does the setup with you.

FAQ

AI Visibility

What is AI Visibility?

A part of goDirects that checks what Google AI, ChatGPT and Claude tell guests about your hotel, scores how ready your hotel is for AI bookings, and gives you a short list of what to fix.

Which AI assistants do you check?

Google AI, ChatGPT and Claude. Every month we ask each of them the questions guests typically ask about a hotel like yours, and save the answers.

Can you see what real guests ask AI?

No, and nobody can: those conversations are private. We ask typical guest questions ourselves every month, like a mystery shopper, and show you the answers.

Can you change what the AI says about my hotel?

Nobody can edit AI answers directly. We show which sources the AI relied on, and you fix those: your website, your listings and your posts. The assistants pick up the changes over the following weeks; timing varies by assistant.

What is the AI readiness score?

One score that sums up how ready your hotel is to be booked through AI: where your Book Now buttons go, whether rate names match their cancellation rules, whether your homepage promises are accurate, and whether AI can read your booking page. It is checked again every morning.

How quickly does the score change?

The morning after you fix something. AI answers take longer, because each assistant refreshes what it knows on its own schedule.

Can I add my own questions?

Yes. Add questions in the words your guests use, including in Arabic, and pause any standard question you do not need.

Do I need to set anything up?

No. Once your goDirects booking page is live, the first check runs automatically. You only act on the fixes.

Does it show guest names or personal data?

No. AI Guests shows activity from AI assistants connected to goDirects, such as price checks and held rooms, as counts. Never names or contact details.

Does it cost extra?

No. AI Visibility is included in goDirects. There is no monthly fee and no setup fee; you pay only on confirmed, paid bookings.

Who receives the monthly report?

Your hotel chooses who receives it in Settings, under Notifications.

Can we switch it off?

Yes. Ask goDirects support and it is turned off for your hotel.

Why do AI assistants send guests to OTAs?

Because that is the booking link they find most often. If your website's Book Now button opens another booking system, or your own site is hard for AI to read, assistants fall back to OTA listings. Fixing your links and your booking page changes what they find.

Is AI Visibility the same as SEO?

No, but they help each other. SEO is about ranking in search results. AI Visibility is about what assistants say and where they send guests. Accurate pages, clear rate names and machine-readable hotel details help both.

Do I need to change my website?

Often only one thing: point every Book Now and Reserve button to your goDirects booking page. AI Visibility tells you exactly which pages to change, and who should change them.

What is the instructions file for AI assistants?

A plain text file (llms.txt) on your booking domain that tells AI assistants what your booking site is and how to use it. goDirects publishes it for you.

Can guests book my hotel inside ChatGPT or Claude?

Guests using an AI assistant connected to goDirects can check your live prices and hold a room, then finish the booking on your own booking page. You see that activity in AI Guests.

Does it work for hotel groups?

Yes. Each hotel in your group gets its own AI Visibility view, with its own questions, score and fixes. Group admins switch between hotels in the same admin.

Does it work outside the UAE?

Yes. AI Visibility runs for any hotel on goDirects. Questions are asked for your hotel and your city, and answers follow your market where the assistant allows it.

Will this improve my Google ranking?

We do not promise rankings. Accurate pages and machine-readable hotel details help search engines and AI read your hotel correctly, and AI Visibility shows you where to start.

Does AI Visibility replace Price Match?

No, they work together. AI Visibility shows where guests are sent; Price Match keeps your direct price the best one when they arrive on your site.

See goDirects on your own hotel.

A 30-minute walkthrough with your rooms, rates and policies.

Book a demo